Terms of Business

RMK INSURANCE CONSULTANTS LTD

RMK Insurance Consultants Ltd, Suite 11, 351 London Road, Hadleigh, Essex SS7 2BT (tel 01702 555560) is authorised and regulated by the Financial Services Authority. Our Registration number is 303978. We are permitted to arrange, advise on, deal as an agent of insurers and clients and assist in claims handling with respect to non-investment insurance policies. You can check this on the FSA’s Register by visiting the website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.

About our Service –

We will advise and make a recommendation for you after we have assessed your insurance needs.

We offer products from a range of insurers for business and personal insurances (unless stated otherwise below).
We only offer products from a limited number of insurers for health insurance. Ask us for a list of insurers we offer insurance from.
We only offer products from one insurer in respect of Motor and Household uninsured loss recovery. Please note that some motor and household insurers do include this cover as an optional extra.

NB - Insurance purchases completed online from our website – you will not receive advice or a recommendation from us. The website will give you information about the products and you will then need to make your own choice about how to proceed.

Protecting your Money -Prior to your premium being forwarded to the insurer, and for your protection, we either hold your money as an agent of the insurer (in which case your policy is treated as being paid for), or we hold it in a client bank account on trust for you.

We may extend credit to other customers from this account and we may transfer your money to another intermediary in some cases. However your money will be protected at all times because of the requirements of FSA rules. We also reserve the right to retain interest earned on this account.

By accepting this Terms of Business document, you are giving your consent for us to operate in this way.

Your Duty of disclosure - Your insurance is based upon the information provided to the insurance company and you must ensure that all such information is complete and accurate, and that any facts that may influence the insurer’s decision to accept and pay a valid claim are disclosed. Failure to disclose material information may invalidate your insurance cover and could mean that part, or all, of a claim may not be paid.

Protecting Your Information - All personal information about you will be treated as private and confidential (even when you are no longer a customer), except where the disclosure is made at your request, with your consent, in relation to administering your insurance or where law requires us. As part of the FSA’s duties, we may be asked to provide them with access to our customer records in order that they may carry out a review of our activities. Some or all of the information you supply to us in connection with your insurance proposal will be held on computer and may be passed to other insurance companies for underwriting and claims purposes. Under the Data Protection Act 1998 you have a right of access to see personal information about you that is held in our records, whether electronically or manually. If you have any queries, please write to the Managing Director at the above address.

Fees and Charges - RMK charge £10 for any policy alterations or copy documents. An administration charge of £15 also applies at renewal and for new business. It may be necessary to charge a higher fee. If this is the case you will be advised before you commit to the service. Please note that fees are non-refundable. You are entitled, at any time, to request information regarding any commission which we may have received as a result of placing your insurance business.

Cancellation - Private (Consumer) Clients - You have the right to cancel the insurance within 14 days of the contract being concluded or the day the terms and conditions are received (whichever is the later). Please refer to the insurers policy summary for details of any charges they make. In these circumstances RMK will make an administration charge of £25.00. If you should cancel after 14 days you may not receive a refund of premium and you should check the insurers policy document for details. RMK may also retain 5% of the annual insurance premium or first premium (if short period insurance) to cover administration costs or any policy arrangement fee subject to a minimum administration charge of £25.00.

Cancellation - Commercial Clients - Where an insurance is effected but subsequently cancelled mid term by you, RMK will be entitled to retain 5% of the annual insurance premium or first premium (if short period insurance) to cover administration costs and an adjustment in respect of this may be made in any credit or refund passed to you.

To cancel the policy contact RMK Insurance Consultants Ltd, Suite 11, 351 London Road, Hadleigh, Essex, SS7 2BT Tel 01702 555560 fax 01702555528

Payment - Can be made by guaranteed cheque or you may be able to spread your payments through insurers’ instalment schemes or a credit scheme we have arranged with a single finance provider. When paying by instalments a credit reference check will be necessary which may affect your credit record. We will give you full information about our payment options when we discuss your insurance in detail.

Claims -In the event of a claim you should notify RMK immediately for guidance. In the event of an out of hours emergency you should check your policy documentation for details of any emergency numbers provided by insurers.

Complaints – It is our intention to provide a high level of service at all times. However, if you have reason to make a complaint about our service you should contact any Director at the above address or ring 01702 555560. You may be entitled to refer the matter subsequently to the Financial Ombudsman Service. You can contact the Financial Ombudsman Service by telephone on 08000 234 567 and further information is available at http://www.financial-ombudsman.org.uk/ If you do decide to refer any matter to the Financial Ombudsman Service your legal rights will not be affected.

Compensation - We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. The scheme covers 100% for compulsory insurances such as motor third party and employers liability and 90% of other general insurance, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS at: http://www.fscs.org.uk/ or by telephone on 020 7892 7300.

Block Transfers - In respect of some classes of insurance we may operate block insurance arrangements in order to provide competitive terms. On occasions it will be necessary for us to transfer such blocks from one insurer to another where this is beneficial for our clients. By accepting this Terms of Business document, you are giving your consent for us to operate in this way.

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